Refund policy

Delivery and Exchange Policy

At ZAYA, we strive to ensure your experience is completely satisfying. 
To guarantee this: 

• Order Check Upon Delivery:
You can check or try your order upon delivery while the courier is present. If you decide to return it on the spot, you’ll only pay the delivery fee.

• Exchange Policy: 
For exchanges, contact us with your preferred item. Returns must be in their original condition.

• 6-Month Warranty Policy
We offer a 6-month warranty on our products. If any issue occurs during this period, we will repair the item free of charge and return it to you.

• For issues that arise after the warranty period, please contact us. We will inspect the product, provide a repair cost estimate, and fix it upon your approval. Once repaired, we will promptly return the item to you.

• Contact us via email - info@zayaeg.com